Established in 1992 The Travel House is Wales’ largest independent travel agency, this family run business has over 20 branches throughout South Wales and one branch in Bristol. SA1 provide telecommunications services to all branches and have created The Travel House one connected communications platform.
SA1 telecoms currently provides and supports Travel House with a full VoIP platform covering all shops, their main call centre and consisting of over 500 extensions. The Travel House benefits greatly from SA1’s cloud call recording functionality, this feature allows employees in the main call centre to have access to call recordings with a click of a button. SA1 supply Travel House with all hardware they require, this includes various types of handsets and headsets depending on agent use. Our system provides Travel House with one virtual system, giving management greater reporting and management of their call centre.