Reasons why VOIP is better than ISDN

One of the nation’s largest broadband suppliers, BT, have announced that they will no longer be supplying their ISDN (Integrated Services Digital Network) service. As of 2020, customers will no longer be able to purchase an ISDN line, and by 2025 all support regarding this service will end.

This means that businesses have just 5 years to find an alternative solution to their telephone and internet needs. Switching over 3 million active ISDN users is no small task, which is why BT has given businesses so much notice.

Luckily, there is an affordable and simple solution. VOIP (Voice Over Internet Protocol) uses a strong internet connection to transmit a reliable phone service to the user. This eliminates the need for a phone service from a local telephone company.

Here are two major advantages of a VOIP:

Lower Cost

The fact that this service relies solely on an internet connection means that users will not have to pay for a phone service. Of course, users will still have to pay for broadband in order to use the service, but there will be no phone bills. This means that businesses who use a VoIP can continue making international phone calls at no extra charge.

There are some additional cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.

Increased Functionality

With a VOIP, users can do things that would be highly difficult/impossible with traditional phone networks.

Incoming phone calls are automatically directed to the VOIP phone when it is connected to the broadband network. As long as the phone is connected to the internet it can receive calls, even on a business trip abroad.

If a business that relies on phone calls, such as a call centre, is affected by this decision from BT, then they can rest easy. Call centre agents using VOIP phones can work easily from any location with a good internet connection.

If you, or your business, is affected by BT’s decision to stop their ISDN service, please don’t hesitate to get in touch with a specialist at SA1 Solutions.

We can help you search for alternatives, and get you set up with a VOIP service should you wish to do so.

If you have any questions or concerns about this process, contact the experts at SA1 on 01792 439087.

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